.png)
What is Outcome Measurement?
Outcome Measurement is a systematic way to assess the extent to which a program has achieved its intended outcome through change in knowledge, skill, behaviour or attitude. Outcome measurement optimises continuous improvement of programmes and services and evidences Social Impact.
Our Approach
Our aim is to demystify the Outcome Measurement Journey. We'll guide you through a step-by-step process to align your intended service outcomes to a means of collecting data that outlines to your organisation’s value and impact.
How Our Approach Can Help
Outcome Measurement vs Evaluation
Organisations who monitor their outcomes and impact on an ongoing basis, from a start to end journey, can quickly identify areas in their programs that require further improvement, resulting in an opportunity to tweak and improve or turn around if a service is being found to be ineffective.
When evaluation only occurs after service is delivered it delays identifying interventions that may not have provided the intended benefits. Conversely the teamand stakeholders do not receive the positive impact occurring during the process. The continuous improvement method requires data to identify areas effectively working and areas to improve. Using practical software tools that can track and monitor the impact on an ongoing basis provides real-time performance data.
Outcome measurement needs to be manageable to ensure it is not overwhelming or too time consuming. It should integrate with the operational service, not be an add on.
Make A Difference
Outcome Measurement is an incredible tool that can make a significant difference for:
Your Stakeholders
An outcome measurement system ensures that management and board members have peace of mind that monitoring of positive and negative impact can be identified and acted on promptly. Outcome and impact reporting is becoming as important as financial reporting. In New Zealand the Charities commission is now requiring organisations to provide "service performance reporting" of outputs and outcomes
Your Team
Outcome measurement has been demonstrated to improve engagement and staff retention as they see the impact the organisation is having and how their role has contributed to achieving that impact. Providing your team with outcome data gives a big picture view of the service delivery and the outcomes being achieved.
Your Participants
When an outcome measurement tool is designed with the client or participant in mind it becomes a tool of delivery, as it provides an opportunity for participant reflection. Participants of Development Impact outcome data collection tools have stated that it provided them an opportunity to reflect.